haircare

 GOALS PEOPLE SYSTEMS

Your GPS to Better Business Success

 

Bundle and Save!!  Bundle Steps 1, 2 and 3 together and save $220!

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STEP 1

We have identified the most important policies and systems that give you fundamental foundations to help you run your business , These modules are simple to follow so create some space in your week and make a difference to your business,bottom line and the team you create.

 

  1. Overview and Checklist
  2. Business Plan
  3. Consultation Systems
  4. Answering the Phone
  5. Building Client Relationships
  6. Salon Policy and Procedure Manual
  7. How to Run a Successful Meeting
  8. Meeting Agenda

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STEP 2

Now it’s time to dig a little deeper into your business. We are going to help you have a clear understanding of all your figures, the important numbers. It’s also time to set up quality systems to gather feedback from our clients and staff, along with a very structured and clear Policy and Procedure Manual and Appraisal Form along with instructions for setting incentives.

 

  1. Overview and Checklist
  2. Client Feedback Form
  3. Understanding KPIs
  4. Implementing KPIs
  5. Appraisal Forms
  6. The Thirds
  7. Pricing
  8. Incentives
  9. The 5Ps of Customer Service
  10. Mystery Shopper System
  11. Meeting Agenda

 

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STEP 3

With some great systems and procedures now in place, it’s time to cover some more of the little things, and get them right. How can we reduce costs, streamline training, get to know our employees, and build an even better team.  Leave nothing to chance build a team that wants to thrive in your environment with clear sets of guidelines and goals.

 

  1. Overview and Checklist
  2. Induction Checklist
  3. Training Manuals
  4. Social Media Foundation
  5. Private Facebook Group
  6. Client Service Records
  7. Non Returning Client System
  8. Colour Mix Amounts
  9. Staff Leave Forms
  10. Goal Setting
  11. Circle of Life Balance
  12. Rebooking
  13. Meeting Agenda

 

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WHO WE ARE

Together Stephen Arrizza and Mandy Mattiske have over 50 years experience in the hairdressing industry. Highly regarded as creative stylists and educators, they are also recognized as exceptional salon business leaders, traveling both Australia and Europe delivering their message.

With a successful salon, over 20 staff and a turnover and profit margin that many high end businesses would be proud to boast.  Stephen and Mandy have broken down and simplified how to manage a better and more profitable business, in a language that is easy to understand.

TESTIMONIALS

Entertaining, educational and fun. A fantastic evening that I would recommend to anyone. Can’t wait to try these new techniques in the salon tomorrow!”

Michelle

Today was completely inspiring. I’m now feeling confident and so positive about the path I’m taking – THANK YOU.”

Kerry

Stephen and Mandy are amazing, inspirational, talented, down to earth trainers who deliver information in a simple, easy to implement fashion.”

Jess

FACEBOOK FEED

What a year, much thanks to Haircare Australia/New Zealand for the support and helping us to share our message to so many salon owners and managers. Sydney, Melbourne, Adelaide, Brisbane, Perth and Auckland. We are all ready planning for 2018 and are looking forward to including, Darwin, Newcastle, Hobart and a couple of regional cities. 2018, the year of positive change!!!! ... See MoreSee Less

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Stephen and I would like to thank the hairdressers who attended Basin Better Business seminar in Auckland . It was a privilege to meet and share with you, thanks for your great energy and we look forward to meeting you again !! ... See MoreSee Less

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