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Overview and Checklist

We have identified the most important policies and systems to provide you with fundamental foundations and help you run your business.

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Business Plan

This is an easy to follow, step by step guide, developed to help you formulate your own workable business plan!
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Consultation Systems

Consultation in our work environment starts from the second the client walks in the front door of your salon!

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Building Client Relations

As a business that thrives on word of mouth we recognize it is more beneficial to spend money on building great client relationships!

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Policy and Procedure Manual

The policies and procedures are the tools for laying out expectations and delivering success.

 

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Successful Meetings

It is very important to have regular meetings and this guide will show you the steps to make them happen and show you how we run our very own meetings.

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Meeting Agenda

A meeting agenda is an important tool to ensure all staff are aware of what the meeting objectives are and helps keep a solid focus.

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Overview and Checklist

Now it’s time to dig a little deeper into your business. We are going to help you have a clear understanding of all your figures, the important numbers.

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Client Feedback Form

Gathering and acting on constructive client feedback is the perfect way to make positive ongoing changes in your salon.

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Understanding KPIs

Key Performance Indicators (KPIs) are such an important aspect of our business that we must know and be able to share with our staff. It is simply the important “stuff” we have to measure.

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Implementing KPIs

Now we have an understanding of what KPIs are important in our business, it’s time to share it with our team, keeping it POSITIVE and ENCOURAGING.

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Appraisal Forms

The appraisal form will provide accurate data about your staff’s performance, to identify strengths and weaknesses at a specific point in time and to enable you to establish achievable and measurable goals your staff.

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The Thirds

We have covered consultation and the importance of it, now it’s time to talk about the conversation while the service is happening.

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Pricing

Pricing is a very hard subject to approach, not only with our clients, but salon owners and staff.  By now you have looked at some KPIs, this helps you have an understanding of if your prices are covering cost and contributing to the profit margin.

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Incentives

Over the years we have seen many mistakes regarding incentivising staff.   An incentive to you may not be an incentive to your staff member.

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5Ps of Customer Service

Customer service is not just about saying please or thank you or even opening the door for someone. It’s about so much more...

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Mystery Shopper System

Our tried and true system of asking a non-client to come to your salon free of charge and get valuable feedback. There is also then a great possibility of the Mystery Shopper re-booking when they experience your exceptional service.

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Meeting Agenda

A meeting agenda is an important tool to ensure all staff are aware of what the meeting objectives are and helps keep a solid focus.

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Overview and Checklist

With some great systems and procedures now in place, it's time to cover some more of the little things, and get them right.

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Induction Checklist

This tool assists Salon Managers and Coordinators to manage the new staff induction process. The document outlines responsibilities for each individual.

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Training Manuals

If you have one of more apprentices these manuals are a great way for you to follow their progress, creating clear expectations of what they need to work on.

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Social Media

This is now one of the most important ways to connect with your client and showcase your business. Here is our recipe for the platforms we use.

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Private Facebook Group

The most effective way to communicate with our staff. Forget about the physical noticeboard, this becomes an online one!

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Client Service Records

This handy system is places at the mixing area and stylists record each client’s exact colour mixes – ready to be placed in the computer system.

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Non Returning Client System

Here is a system that will help you get non returning clients back to your salon. Often a client does not return for the simplest of reasons and by acknowledging that you have missed them is often all it takes to give an incentive for them to come back in to your salon.

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Colour Mix Amounts

It is easy to over mix colour when we are in a hurry and we know this adds up to a lot of wastage. This is an easy way to combat wastage, save money and increase profits.

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Staff Leave Forms

This policy and procedure is a fool proof way of managing the right number of staff on holidays and ensuring leave doesn’t go under the radar.

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Goal Setting

Everything we do in our business is achieved by setting goals. This is our guide on how to achieve through seven steps.

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Circle of Life Balance

Sometimes it's hard to work out a goal or there might be something not sitting right in life that needs improving. This exercise helps you look at sections of your life and how to assess what needs balancing.

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Rebooking

This is essential in your business. It will assist you to budget better, fill your column and create a loyal clientele. This document explains how.

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Meeting Agenda

A meeting agenda is an important tool to ensure all staff are aware of what the meeting objectives are and helps keep a solid focus.

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Bundle and Save!!  Bundle Steps 1, 2 and 3 together and save $220!

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Description

Bundle and Save!!  Bundle Steps 1, 2 and 3 together and save $220!