STEP ONE

$880.00

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Overview and Checklist

We have identified the most important policies and systems to provide you with fundamental foundations and help you run your business.

1

Business Plan

This is an easy to follow, step by step guide, developed to help you formulate your own workable business plan!
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Consultation Systems

Consultation in our work environment starts from the second the client walks in the front door of your salon!

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Answering the Phone

Phone manner and the impact on the clients' experience.

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Building Client Relations

As a business that thrives on word of mouth we recognize it is more beneficial to spend money on building great client relationships!

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Policy and Procedure Manual

The policies and procedures are the tools for laying out expectations and delivering success.

 

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Successful Meetings

It is very important to have regular meetings and this guide will show you the steps to make them happen and show you how we run our very own meetings.

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Meeting Agenda

A meeting agenda is an important tool to ensure all staff are aware of what the meeting objectives are and helps keep a solid focus.

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We have identified the most important policies and systems to provide you with fundamental foundations and help you run your business. These modules are simple to follow so create some space in your week and make a difference to your business bottom line and the team around you.

SKU: STEPONE Category:
  • Description

Description

First things first. Step one is a thorough guide to developing a comprehensive direction and plan for your salon. This will consist of:

  • Business Plan – create your vision, mission and strategy for success
  • Consultation Systems – impeccable first impressions through to last impressions
  • Answering the phone – phone manner and understanding the impact on the client’s experience.
  • Building client relations (includes Welcome Letter, New Client Pack, Thank you Letter, Gift Certificate) – Thriving on word of mouth.
  • Policy and Procedure Manual – one of the most important documents in our business. This outlines all the systems, processes and expectations across the salon. This communication and understanding gets the team onboard and on the same page right from the start for a happy workplace.
  • How to run successful meetings – Meetings in the Salon done right.
  • Meeting Agenda – Meetings are incredibly important business platform. They bring the team together to keep everyone in sync and informed.

Once the direction is set we are able to then work together to take the next step along the ‘Better Business’ Journey using our GPS.