We have identified the most important policies and systems to provide you with fundamental foundations and help you run your business. These modules are simple to follow so create some space in your week and make a difference to your business bottom line and the team around you.
First things first. Step one is a thorough guide to developing a comprehensive direction and plan for your salon. This will consist of:
- Business Plan – create your vision, mission and strategy for success
- Consultation Systems – impeccable first impressions through to last impressions
- Answering the phone – phone manner and understanding the impact on the client’s experience.
- Building client relations (includes Welcome Letter, New Client Pack, Thank you Letter, Gift Certificate) – Thriving on word of mouth.
- Policy and Procedure Manual – one of the most important documents in our business. This outlines all the systems, processes and expectations across the salon. This communication and understanding gets the team onboard and on the same page right from the start for a happy workplace.
- How to run successful meetings – Meetings in the Salon done right.
- Meeting Agenda – Meetings are incredibly important business platform. They bring the team together to keep everyone in sync and informed.
Once the direction is set we are able to then work together to take the next step along the ‘Better Business’ Journey using our GPS.